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Fortune, C and Hinks, J (1999) Quality issues in building project price forecasting: factors affecting model selection. Journal of Construction Procurement, 5(02), 129–40.
Green, S D (1999) Partnering: the propaganda of corporatism?. Journal of Construction Procurement, 5(02), 177–86.
Kaka, A P and Boussabaine, A H (1999) Updating techniques for cumulative cost forecasting on construction projects. Journal of Construction Procurement, 5(02), 141–58.
Kumaraswamy, M M and Chan, D W M (1999) Factors facilitating faster construction. Journal of Construction Procurement, 5(02), 88–98.
Lahdenperä, P (1999) Restructuring the building industry for improved performance. Journal of Construction Procurement, 5(02), 118–28.
Lenard, D (1999) Future challenges in construction management: creating a symbiotic learning environment. Journal of Construction Procurement, 5(02), 197–210.
Muya, M, Price, A D F, Thorpe, A and Edum-Fotwe, F (1999) Application of analytic hierarchy process to the evaluation of logistics factors and their contribution to improvements in construction materials supply. Journal of Construction Procurement, 5(02), 99–117.
- Type: Journal Article
- Keywords: analytic hierarchy process; material; customer service; logistics
- ISBN/ISSN: 1358-9180
- URL:
- Abstract:
As the most important element among logistics elements is customer service, all logistics activities should ensure the highest level of customer service at any given total cost of materials supply. Achieving efficiency and cost-effectiveness in materials supplies at any preferred level of customer service involves trade-off decision-making among various logistics elements. Thus, managing construction materials efficiently requires an understanding of elements that contribute most to customer service. An evaluation of the importance UK contractors attach to the contribution of various logistics factors to improved customer service in the supply of construction materials has been presented. The analytic hierarchy process was used to quantify the subjective assessment made by contractors on the contribution of various logistics factors to overall improved customer service. The general view of surveyed buyers was that improving contractor-supplier relationships would contribute more to improved customer service in the supply of construction materials by ensuring better reliability, cost -effective sources of supply, increased flexibility, improved lead times and greater value-added service. Traditional elements (such as capability of suppliers (viewed in terms of financial strength, technical ability, and experience), administrative and management ability, quality management systems, quoted prices and locations in relation to projects) were also considered important. The interviewed buyers considered information and communication technologies to have less influence in improving customer service, as were health and safety, and environmental records of suppliers.
Newcombe, R (1999) Procurement as a learning process. Journal of Construction Procurement, 5(02), 211–20.
Ogunlana, S O (1999) Procurement lessons from Solomon's temple project. Journal of Construction Procurement, 5(02), 187–96.
Uher, T E (1999) Partnering performance in Australia. Journal of Construction Procurement, 5(02), 163–76.